Terms and Conditions

All bookings are taken on the understanding that the customer has read and accepted all the terms and conditions stated.

A 20% deposit is needed to secure your booking. This payment and the booking confirmation that follows, constitutes a binding contract, with no signature necessary.

All items are hire only and remain the property of My Enchanted Occasion at all times, unless stated otherwise.

The hirer is solely responsible for all goods for the duration of the hire period, and is responsible to cover costs of any missing or damaged items.

My Enchanted Occasion cannot be held responsible for any injury or death caused by improper use of any of the hired items.

Any bookings cancelled less than eight weeks before the event date will still be liable for full payment. Bookings may be rescheduled at the discretion of My Enchanted Occasion.

All deposits are non-refundable

Everything stated on the booking confirmation will be provided at the event. It is the responsibility of the hirer to check this confirmation to ensure all items and information are correct.

My Enchanted Occasion will have full control over item styling on the day of the event. This relates to item placement only, not colour changes or theme changes.

My Enchanted Occasion cannot be held responsible for any loss, injury or death should the hirer decide to replace the candles provided with real flame. My Enchanted Occasion does not recommend this and will not supply open flame candles.

Chair covers are Lycra and will fit most venue chairs. My Enchanted Occasion cannot be held responsible for ill fitting chair covers or sashes caused by unusual shaped chairs being used.

All tablecloths are professionally ironed, however some creases may occur during transportation. This is unavoidable and not a cause for complaint.

My Enchanted Occasion may use photos taken during the hire period for marketing purposes, however we will not share any photos before the event, and we will not share any photos of you or your guests without permission.

The hirer is responsible for ensuring all dietary and age related restrictions are followed for any of our sweet treats provided. My Enchanted Occasion cannot be held responsible for any injury or death caused by allergy or choking injuries. All of our sweet treats may have come into contact with nuts during preparation and it is the hirer’s responsibility to ensure their guests are aware of this. Ingredients can be provided on request

Many of our items can be hazardous for small children and vulnerable adults, whether that is small items or sweets causing a choking hazard, glass items or electrical items. It is the responsibility of the hirer to ensure any people at risk are fully supervised at all times. My Enchanted Occasion cannot be held responsible for any injury or death caused by improper supervision.

Your package price includes one face to face planning meeting at your venue. If the hirer requires additional meetings they are charged at £50 per meeting, plus travelling costs if applicable. However all phone call or online questions or discussions are unlimited and free of charge.

All payments are to be made via bank transfer only.

My Enchanted Occasion holds full public liability insurance and all our electrical items are regularly safety tested. Certificates are available on request.

We hope you decide to choose us, please contact us to see how we can help make your venue beautiful.