Frequently Asked Questions


What areas do you cover?

We are based in Peterborough, but cover all surrounding areas up to a 70 mile radius


Do you use real flowers?

As a rule our decor is all made with artificial flora, however we only use top quality flowers so they look just as beautiful as real ones. We do use real greenery on occasion. Real flowers can be supplied on request, however due to costs involved, this would make your overall price much higher.


Do you use real candles?

All of our candles are battery operated, however we only use good quality wax effect, flicker light candles. Most venues no longer allow real flame candles in any case. We find the flame effect ones look just as good, and are far safer for you and your guests.


Do you offer payment plans?

Yes we do! We offer interest free payment plans, allowing you to pay either a fixed amount every month or different amounts depending on how much you can spare.


What are the payment terms?

A 20% deposit will secure your date, then if you are not using one of our payment plans, the balance will be due eight weeks before your event date. Payments are via bank transfer only.


Do we pay a damage deposit?

Yes we do take a damage deposit, however this is returned to you within 48 hours of our items being safely returned / collected. Please don’t worry, we are not like most companies, we will not charge you for small damage, marks on linen etc. The damage deposit will only come into effect should something be substantially broken, or missing!


What happens if I need to cancel?

Unfortunately all deposits are non-refundable, however should you need to cancel for any reason we shall try our very best to resolve this. Your deposit is transferable, so you can move your date if that is an option. We have no standard cancellation policy as all circumstances are different, but we will be as fair as possible should this happen.


What sweet treats do you provide?

We will provide a selection of various sweets for the sweet carts, unless something specific has been requested. Vegetarian, vegan and Gluten free options are available on request.


How will you know how we want it set up?

Once the booking has been confirmed, we will arrange to meet you at your venue, nearer to your date. This is so we can double check all colours and items requested, draw up a placement plan and answer any questions you may have.


When will you need to access the venue?

We will need access to your venue early on the day of your booking, although the day before is preferable. Items will be collected the day following the event, however we will coordinate with your venue to arrange this, so you don’t need to worry about that!


What if I need to change my booking?

Firstly, don’t worry! We understand how stressful planning a wedding is and sometimes things just don’t feel right further down the line. We are extremely flexible with changing bookings and will do our best to accommodate your changes. Colour schemes can be changed up until twelve weeks before your date (we can occasionally change colours after this, however it depends if we need to source items and if we can get them in time). If you decide you would like to add items to your booking, this can be done up to two weeks before the big day.


Do you hire individual items?

Most of our items are only available to hire as part of a package, however we do hire some items on an individual basis. Chair covers, sashes, table clothes, runners and napkins are all available to hire individually, as are some of our centrepieces. Individual hire items must be collected and dropped off to us, and a return deposit is payable.


What if we have questions leading up to our big day?

We are always available to answer any questions you may have, you can contact us anytime via email, text, phone, WhatsApp or Facebook. Even if you have a query not directly related to your booking with us, maybe you just need some advice about venues, or entertainment, we will always try to help if we can. 



We hope you decide to choose us, please contact us to see how we can help make your venue beautiful.